During checkout you will be able to choose from:

UPS FED EX U.S.P.S. Priority or Express Each shipping option available for your box will be listed during checkout along with the estimated cost for that shipping option.

We do not charge any handling fees.

We do not ship first class or media rate.

We do not ship in an envelope – paper and cardstock arrives best when it is shipped properly – protected from damage and weather and shipped via a reliable method.

How long does it take to ship?

Every effort will be made to prepare, package, and ship your order within 24-48 hours (excluding Sundays and federal holidays). You will be notified immediately if there is a delay in processing your order.

Please note the following:

FED EX and UPS orders placed on Friday will not ship out until Monday because there is no pick up service during the weekend. If you order on Friday USPS Priority Mail will ship on Saturday.

How will I know if my order shipped?

The status of your order changes after it has been shipped. An email is sent automatically from our system when we update your order.

FREE SHIPPING – How do I get it?

When the free shipping promotion is in effect you can place an order worth $75 or more to get free shipping on that package. There is no limit to the number of times you can use that promotion.

Out of stock items or inventory shortages.

Cut & Paste Paper Arts lists items that are in stock and ready to ship. We occasionally offer pre-orders but only when noted. We do not intentionally list items online that are not available. We do accept special orders. Contact us if you need to place a special order.

There are times when an inventory shortage may affect your order. Normally we will contact you by email prior to shipping to ask your preference for how to handle the order. If the item is small and not a substantial part of your order – like one sheet of cardstock out of 30 – we will most likely ship the order and remove the charge for that one sheet.

Every effort is made on a daily basis to verify and correct inventory changes so these problems do not occur often.

Returns

If you changed your mind or need to exchange the product, you may return the product to our store for a full refund or an exchange within 14 days from the date of your order.

Please ship to:

Cut & Paste Paper Arts Attn: Returns 1924 N Kilpatrick Portland, OR 97217

Please enclose information about your original order: the order date, order number, and how we may contact you.

If your product arrives damaged, Cut & Paste Paper Arts may need to file a claim with the carrier. A photo may be requested, or we may ask you to keep the box and damaged product for a carrier representative to inspect – these are normally requirements imposed by our carriers. If your product arrives damaged, we will either issue a full refund for the damaged product or send a replacement if available and desired.

Please call us at 1.503.283.8542 to file a claim for damage.

Need assistance? Email us.